We can’t wait to welcome you to Lullaland! Whether it’s your first time with us or fifth, please take the time to read our pre-boarding information to ensure best travels on your adventures!
f you need a reminder of your flight schedule, please refer to your booking receipt, emailed at the time of booking. Reminder – There are no classes on Statutory holidays. See your confirmation email for your class dates directions.
Arrivals
Class doors will open 5 minutes before each class and sessions start promptly. Grownups who arrive earlier will be asked to wait outside the room while we set up your adventure.
Additional Passengers
You are welcome to bring one caregiver with you as a guest to Lullaland. In the event you need to bring another child to a class, please email us prior (ottawa@lullalandsensory.ca) and we'll do our best to accommodate.
There is not a guaranteed spot for guests on our carpeted playmats so please expect them to sit on a chair just behind you. No additional props will be allocated guests and children of any age cannot be left unattended in class.
Food and Drinks
As a courtesy to others and to keep cleanliness standards as high as possible, we ask that all food and drinks be kept out of sight or consumed outside of the class space. Hot beverages are strictly prohibited from the class space for the safety of babies.
Session Structure
Sessions are 45 minutes long and follow the same session structure every week. Grownups will follow along with their baby as our instructors take you on a flight to Lullaland. Every week a new adventure awaits! Then it's time to wind-down, bond, and relax before heading home.
Child-Led Environment
Our classes are child-led so please don’t hesitate to tend to their needs at any point in the class. It's not uncommon to have babies cry in class, so don’t worry if your little one is having an off-day and needs extra attention.
Packing List
We will take care of all the props, music and magic! For your comfort and to keep our carpeted mats clean, we ask you and your little one to wear socks (or indoor shoes for Lullatots). You’re more than welcome to change and feed baby in class.
Photo & Video
We love it when our grownups capture memories in our classes. Feel free to tag/share any class pictures with us on Instagram (@lullalandottawa) We ask that you only take photos of your own child. Please be mindful of others who may be in your photo by blocking them out or ask for permission before posting on social media
Missing a Class
Classes are non-refundable when missed. We understand that weather, nap times, and other unforeseen events can pop up, so we have a couple of options for you in the event you must miss a class.
Option 1 – Make-up class: Please email us the week you’re unable to attend and we will try our best to accommodate an alternate class time. We are restricted to availability in other classes but we do our utmost to try to fit you in! Please note make-up classes must be arranged during the term that you are registered in and they are not transferable to future terms.
Option #2 - Gift your class: If you know someone who has a similar-aged baby, you can 'gift' your class space to them! Our Gift-a-Class policy can only be redeemed for the class that you are missing. Please note this MUST be pre-arranged by emailing ottawa@lullalandsensory.ca cc’ing your friend in the email.
If you’re not coming to class and can’t gift it to a friend, we always appreciate a quick email to let us know!
Re-Enrolment
Before the end of term, you will be notified of the next term’s class dates and details. There will be a short period of time to allow you, as a current participant, exclusive access to re-enroll before we open registration to the general public. Each term’s adventures are completely different so if you plan on joining us again, you’ll be travelling to a brand new set of destinations!
We hope you enjoy your adventures this term - we can’t wait to fly with you!