Terms and conditions
1. Participation Cancellation Policy
Registration fees for Lullaland classes are NON-REFUNDABLE in the event of participant cancellation, sickness, no-show or change of mind.
Once registering for the term, the participant is bound to the class location, class group and class time specified in their booking. In the event that a participant can not attend class Lullaland is unable to offer refunds. If you have registered for the wrong class, Lullaland will do its best to move you however there is no guarantee.
MAKE-UP CLASSES:
If you cannot attend a class, as a gesture of goodwill and with prior notice (at least 24 hours ahead of the booked class time) Lullaland will try and accommodate you in the same class at a different location. This is not guaranteed and will only be offered when there is class capacity in the alternative locations. Please note, makeup classes may be more difficult to accommodate at this time due to class capacities being limited.
GIFT A CLASS POLICY:
Alternatively, participants can gift their space to a friend with a similar-aged child. Lullaland’s ‘Gift a class’ policy can only be redeemed for the date and time of the class that you cannot attend. This needs to be pre-arranged by emailing contact@lullalandsensory.ca, cc’ing the person you are gifting to or providing their contact information so Lullaland can contact the guest and have them agree to the T&Cs prior to attending. Participants are not able to gift their space without giving Lullaland prior notice.
Please note, if you cannot attend a class you can gift your regular class spot OR choose to take a make-up class. You cannot do both.
SUITABILITY OF BABY IN CLASS:
Lullaland reserves the right to move a participant to another class if a baby not in the development phase for that class. For example, if a baby is very mobile but registered in the Lullanewborns class with babies who are not, Lullaland can request and enforce that the family moves their booking to a suitable class and even deny access in the class to this family. This is for the safety of all class participants.
2. Lullaland Cancellation Policy
a) If for any reason Lullaland needs to cancel a full term due to extraneous circumstances, and if make-up classes cannot be scheduled, Lullaland will issue a full refund to participants.
b) In the event that Lullaland has to cancel a class due to instructor illness, unexpected venue closure, or extreme weather conditions for example, Lullaland reserves the right to cancel a class. A make-up class will be scheduled likely in the week after the end of term, and you will be notified by email of the details.
3. Lullaland Sickness Policy
If you or your baby are unwell you should not attend class.
By attending a Lullaland class you are declaring that to the best of your knowledge that you or your little one do not have COVID or symptoms suggestive of COVID. If you are unsure about whether or not you should come to class, please use the government Screen Tool found here https://sharedhealthmb.ca/covid19/screening-tool/.
4. Supervision and Responsibility of Babies
a) Our class leaders cannot be expected to be responsible for your child at any time. All babies must be supervised at all times and not left unattended. Our classes are designed for babies only and unfortunately, older siblings cannot attend unless specifically invited.
b) Lullaland offers a discounted price for twins. Please email hello@lullalandsensory.ca to request more information. Parents of twins are more than welcome to bring another adult for assistance in the class however this is not required. However, if the participant needs to leave the room they must take both babies with them or make alternative arrangements for another parent in the class to supervise the baby.
5. Trial Class Policy
a) Trial classes are limited to one per baby and are priced at $18.00 plus GST.
b) Trial classes are not guaranteed and Lullaland will handle requests on a first-come, first-served basis
c) Priority is given to term bookings and therefore Lullaland may not be able to accommodate trial requests when classes are at full capacity
d) Participant’s trial class time and date are confirmed in an email however their space is not reserved until online payment has been received
6. Participant Waiver and Release of Liability
To ensure that you understand and accept the risks of participation at Lullaland, please read the following PARENT/GUARDIAN AGREEMENT carefully:
I agree to allow my child to participate in the Lullaland classes and affirm that my child’s participation is completely voluntary. I understand that there are risks in the activities that my child will engage in at Lullaland and although highly unlikely, these risks may cause serious injury. I also understand that, despite safety precautions, Lullaland can not guarantee that my child will not be injured. My child and I are willing to assume these risks.
I assume full responsibility for any risks or loss, or personal injury that may be sustained by me or my child, or any loss or damage to property owned by me or my child, as the result of participating in Lullaland classes.
I agree to release, waive, hold harmless, discharge, and agree not to sue Lullaland or its owners from any and all liability, claims, actions, demands, expenses, breach of contract actions, breach of statutory duty, or other duty of care, warranty, strict liability actions, and causes of action whatsoever, that I might now have or may acquire in the future, arising out of or related to any loss, damage, or injury that may be sustained by me, or to any property belonging to me, while participating in Lullaland classes.
7. Privacy Policy,
I give my permission to Lullaland to email me class-related information and announcements. I understand that my personal information will not be released to any third party, and is for the exclusive use of communication from Lullaland.
I understand that photographs or videos may be taken of me or my child while participating at Lullaland and these photos may be used (without names) in marketing/public relations material in the promotion of Lullaland. If you strongly disagree with this please contact Lullaland by emailing contact@lullalandsensory.ca to opt-out.
8. Photo Release
While photography and videography are allowed in class, our policy states that if you are taking pictures and videos in class, they are only taken of your child(ren) and not of other families, unless you have explicit permission.
I understand that photographs or videos may be taken of me or my child while participating at Lullaland and these photos may be used (without names) in marketing/public relations material in the promotion of Lullaland. If you do not consent to this then please contact Lullaland by emailing contact@lullalandsensory.ca to opt-out.
9. Lullaland Class Policies
Lullaland sessions run in accordance with government guidelines and the Early Learning and Child Care (ELCC) Practice Guidance in regard to COVID-19. For more information on how this has changed our program please visit our COVID Safety Planning document on the Lullaland website.
WHEN TO ARRIVE:
Our class doors open 5-10 minutes before each class to allow for extra time for disinfecting. When the doors do open, feel free to come in to get settled in a spot with your baby.
GUESTS:
We allow grownups to bring up to 1 guest to class and we no longer require an email from us in advance. Guests can include another parent, caregiver, or child. In the event another child is in attendance, please be aware that no additional props will be allocated to that child and children cannot be left unattended in the class in any event.
WHAT TO BRING:
Participants are expected to bring their own yoga mat to class. Adults must remove shows on arrival. Please bring socks if you are not already wearing these.
CLASS SIZE:
Class numbers will vary from venue to venue but participants can expect between 12-14 children per class. Classes will be filled on a first-come-first-serve basis. We recommend you register early to avoid disappointment.
SICK CHILDREN:
Please review Lullaland’s sick policy and do not attend class if you or your child is ill.
ALLERGIES:
In recognition that some children and adults have allergies; we request that no nut products enter the room and that no strong perfume or after-shave be worn. Due to the shared meeting space, we cannot guarantee a “nut-free” zone and therefore are not held liable for any residue or nut traces that may be found in the room.
SAFEGUARDING PERSONAL PROPERTY:
Any personal property brought into the class is your responsibility. Be mindful of items left in strollers or open bags. Please note Lullaland cannot take any responsibility for safeguarding your items.